Privacy Policy

Runur Ltd ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and delivery services, website, and mobile applications.

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

• Personal identification information (name, email address, phone number)
• Delivery addresses and location data
• Payment and billing information
• Communication preferences and correspondence
• Device and usage data via essential first-party measurement (Vercel Analytics and Speed Insights) on our hosting platform

We use the information we collect to provide, maintain, and improve our services, process transactions, send you related information including confirmations and invoices, and communicate with you about products, services, and events.

We may share your information with couriers to fulfill deliveries, payment processors to handle transactions, and law enforcement when required by law. Aggregated usage and performance metrics are processed by Vercel (our hosting provider) as essential first-party measurement under their privacy terms. Optional third-party analytics (such as Google Analytics) are only loaded if you consent. We do not sell your personal information to third parties.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and strict access controls.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability

We use essential cookies for site security and preferences, plus essential first-party measurement via Vercel Analytics and Speed Insights. Optional third-party analytics (for example Google Analytics) will only load if you accept them when those tools are enabled. For details, see our Cookie Policy.

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Typically, we retain account data for 7 years after account closure for legal and regulatory compliance.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@runur.co.uk or write to us at Runur Ltd, London, United Kingdom.