1. Acceptance of Terms
By accessing or using Runur's services, website, or mobile applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Runur provides same-day courier and delivery services, including but not limited to document delivery, parcel delivery, food delivery, and business logistics solutions across the United Kingdom.
3. User Accounts
You may need to create an account to use certain features of our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account.
4. Booking and Orders
When you place a delivery order, you are making an offer to purchase our services. We reserve the right to accept or decline any order. Once we accept your order, a binding contract is formed. You must provide accurate pickup and delivery information.
5. Pricing and Payment
Prices for our services are quoted at the time of booking and may vary based on distance, vehicle type, time of day, and urgency. All prices are in GBP and include VAT where applicable. Payment is required at the time of booking unless you have an approved business account.
6. Delivery Terms
We will make reasonable efforts to deliver items within the estimated timeframe. However, delivery times are estimates only and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic, weather, or incorrect address information.
7. Limitation of Liability
Our liability for loss or damage to items during delivery is limited to the declared value of the items, up to a maximum of £1,000 per delivery unless additional insurance is purchased. We are not liable for consequential or indirect damages.
Important: Certain high-value, fragile, or prohibited items may not be covered by our standard liability. Please check our prohibited items list and consider additional insurance for valuable items.
8. Prohibited Items
You must not use our services to transport items that are illegal, dangerous, or prohibited. This includes but is not limited to:
- Illegal drugs or controlled substances
- Weapons, firearms, or explosives
- Hazardous materials or flammable substances
- Live animals without prior arrangement
- Counterfeit goods or items infringing intellectual property
9. Intellectual Property
All content on our website and applications, including text, graphics, logos, and software, is the property of Runur Ltd or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
10. Termination
We may suspend or terminate your access to our services at any time, with or without cause, and with or without notice. You may cancel your account at any time by contacting us. Upon termination, all provisions of these terms that should survive will remain in effect.
11. Dispute Resolution
Any disputes arising from these terms or your use of our services will first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration in accordance with the rules of the London Court of International Arbitration.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes.
13. Contact Information
For questions about these Terms of Service, please contact us at legal@runur.co.uk or write to Runur Ltd, London, United Kingdom.