Pharmacy
Medic Pharmacy
A pharmacy chain achieved 99.5% delivery accuracy and full NHS compliance with our specialized pharmaceutical service.
- Deliveries
- 25,000+
- Satisfaction
- 99.5%
- Cost Savings
- 40%
- Time Saved
- 60%
About the Company
Medic Pharmacy is a growing chain of community pharmacies with 12 locations across the Midlands. They serve over 25,000 patients monthly, including NHS prescriptions, private prescriptions, and healthcare products. Regulatory compliance and delivery accuracy are paramount in their industry.
The Challenge
As a healthcare provider, Medic Pharmacy faced unique challenges that required a specialized delivery solution:
Regulatory Compliance
NHS and MHRA regulations require strict chain of custody and delivery documentation.
Urgent Medications
Some prescriptions needed to reach patients within hours, including controlled substances.
Patient Verification
Certain medications required ID verification and signature upon delivery.
Rural Coverage
Many patients lived in rural areas difficult to reach with standard courier services.
The Solution
Runur developed a custom pharmaceutical delivery program to address these challenges:
Certified Couriers
DBS-checked drivers trained in pharmaceutical handling and patient confidentiality.
Priority Dispatch
Urgent medication requests flagged for immediate collection and delivery.
Enhanced Proof of Delivery
Photo ID verification, signatures, and temperature logs for every delivery.
Nationwide Coverage
Rural delivery network ensuring no patient is left without their medication.
The Results
The partnership transformed Medic Pharmacy's delivery operations:
100%
Compliance Rate
Full regulatory compliance maintained
60%
Faster Delivery
Average delivery time reduction
99.5%
Patient Satisfaction
Survey response rating
200+
Postcodes Served
Expanded delivery coverage
“In pharmacy, delivery isn't just about speed—it's about trust and compliance. Runur understood this from day one and built a service that our patients and regulators can rely on.”
Implementation Timeline
Week 1
Onboarding & Setup
Account creation, API integration, and initial configuration
Week 2
Pilot Launch
Limited rollout to test workflows and gather feedback
Week 4
Full Deployment
Complete integration across all locations and channels
Ongoing
Optimization
Continuous improvement based on data and feedback
