Frequently Asked Questions

Runur is a same-day courier service operating across major UK cities. We connect businesses with a network of vetted drivers to deliver packages quickly and reliably.

We currently operate in London, Luton, Manchester, Birmingham, Leeds, Liverpool, Sheffield, Bristol, Newcastle, Edinburgh, Glasgow, Cardiff, and Nottingham. We're expanding to more cities soon.

We operate 24/7 for urgent deliveries. Standard deliveries are available from 7am to 10pm daily. Business accounts can access priority support around the clock.

You can book online through our website, via our mobile app, or by calling our booking line. Business accounts also have API access for automated bookings.

Our pricing is based on three factors: vehicle type, distance, and urgency. You'll always see the total price before confirming your booking. No hidden fees.

We accept all major credit and debit cards, PayPal, and bank transfers. Business accounts can also pay via invoice.

Yes, approved business accounts can be set up for monthly invoicing with NET 30 payment terms.

Cancellations made more than 30 minutes before pickup are free. Late cancellations may incur a fee of up to 50% of the booking value.

ASAP deliveries typically arrive within 2 hours. Same-day deliveries are completed by 10pm. Scheduled deliveries arrive within your chosen 2-hour window.

Once your order is confirmed, you'll receive a tracking link via SMS and email. You can also open the tracking portal, enter your order ID, and follow the courier live with an ETA.

Yes, all deliveries include photo proof of delivery and recipient signature capture, accessible through your account dashboard.

If we can't complete delivery, we'll contact you immediately to arrange redelivery. Items can be returned to sender or held at our depot for collection.

Contact our sales team or sign up online. We'll verify your business and set up your account within 24 hours. No minimum commitment required.

Yes, our RESTful API allows you to integrate Runur directly into your e-commerce platform, ERP, or custom software. Documentation is available for business accounts.

Yes, we offer tiered pricing based on monthly volume. The more you ship, the more you save. Contact sales for a custom quote.

Business and Enterprise accounts get a dedicated account manager plus priority access to our support team via phone, email, and chat.